GRIMME Shop | Help Center

Find answers to your questions

Questions regarding our GRIMME online shop?

Find answers to recently asked question in our help-center articles or contact our service team.

How to use our shop - Tutorial Video

Products

You can use the search field in the navigation to display a specific article directly. Simply enter the name or the article number if you have it to hand. You can also use our Parts Finder Tool, which will navigate you to the part you are looking for based on the machine layout.

Orders

You have to register with a myGRIMME account to be able to buy in our spare parts shop. As a guest user you can already add items to your shopping basket, but the login is required to proceed to the checkout.

However, we recommend to register for a myGRIMME account to take full advantage of all functions of the shop. 
A myGRIMME account offers you the following advantages:

  • Easily choose machines from your myGRIMME Fleet
  • Save your delivery addresses for subsequent orders 
  • Your shopping cart will be saved for your next visit
  • Save articles to a favourite’s list
  • Overview of your last orders as well as the status of your current orders

Delivery & Pick-Up

You can currently only order using the Click & Collect shipping method, so that you can pick up your order at one of our GRIMME depots at short notice. Select your desired pick-up location in the checkout process and we will notify you as soon as your items are ready for collection.

In the future, we will connect further shipping service providers.

Returns & Warranty

You can return stocked parts that you have ordered as long as they are in a like new condition, however this excludes special orders (not a stocked part) and hydraulic components.

Payment Methods

We currently only accept payment by invoice. You will receive the invoice for your order by email. Only by picking up the goods at the depot you can use the familiar local payment methods.

Account

On the login page you will find the link "Forgot your password?". You can use this link to set a new password for your myGRIMME account.